Privacy Notice
Last updated: July 2026
Duvero is a trading name of Adore Care Services Limited, company number 09989240, registered in England and Wales. Our registered office is 40 Kipling Avenue, Tilbury, England, RM18 8HF.
This Privacy Notice explains how Adore Care Services Limited, trading as Duvero, collects, uses, stores and shares personal information when families, professionals and other visitors contact Duvero or use the Duvero website.
For privacy enquiries or to exercise your data-protection rights, contact info@duvero.co.uk.
Information we collect
Depending on how you contact Duvero, we may collect the following information.
Contact details
Your name, email address, telephone number and any other contact details you provide.
Support enquiry information
Information about who requires support, the type of assessment or professional support being sought, their age or age range, general location, preferred appointment format and the information entered into the enquiry form.
SEND and health-related information
Information about SEND, disability, developmental, educational or health-related needs that you choose to provide. Please do not submit full medical records, NHS numbers or highly sensitive documents through the website form.
Professional information
Where a professional or provider contacts Duvero, we may collect their name, role, professional or practice details, services offered, contact information and correspondence with us.
Communications
Copies of emails, form submissions and other communications exchanged with Duvero.
How we use your information
Responding to enquiries
We use contact details and enquiry information to respond to you, understand the support being sought and explain potentially relevant next steps.
Reviewing support options
We use the information provided to identify independent professionals or assessment providers whose services may be relevant to the enquiry.
Arranging introductions
We will share identifiable information with a professional or provider only after the person making the enquiry has agreed to an introduction to that named professional or provider.
Managing professional relationships
We use professional and practice information to communicate with providers, understand their services and manage potential or existing working relationships.
Administration, security and legal compliance
We may use information to maintain records, protect the existing working website and our systems, deal with complaints, prevent misuse and comply with legal or regulatory obligations.
Improving Duvero
We may use anonymised or aggregated feedback and operational information to understand how Duvero is used and improve the service. We will not use identifiable SEND or health information for this purpose unless we have an appropriate lawful basis.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, regulatory, accounting and reporting requirements.
Enquiries that do not progress
Where an enquiry does not result in an introduction or ongoing service, we will normally delete or anonymise the enquiry information within 12 months of our last meaningful contact.
Family enquiries and introductions
Where an introduction is arranged, we will normally delete or anonymise detailed SEND and health-related information within 12 months of the introduction or our last meaningful contact, unless there is a genuine reason to keep it for longer.
We may retain limited administrative records, including records of consent, introductions, communications, complaints and transactions, for up to six years where necessary to maintain appropriate business records or establish, exercise or defend legal claims.
Professional and provider information
We may retain professional and provider information for the duration of the relationship and for up to six years afterwards where required for contractual, financial, regulatory or legal purposes. Information that is no longer accurate or relevant may be removed earlier.
Legal disputes and complaints
Where information is connected with a complaint, dispute, safeguarding concern, regulatory matter or legal claim, we may retain it for as long as reasonably necessary to resolve the matter and comply with applicable legal obligations.
Children and young people
The Duvero service may involve information about children and young people. Our website enquiry form is intended to be completed by an adult, such as a parent, carer or legal guardian, or by an adult seeking support for themselves.
Please provide only the information reasonably necessary for Duvero to understand the enquiry. Do not submit full medical records, NHS numbers or highly sensitive documents through the website form.
If we become aware that personal information has been submitted directly by a child without appropriate involvement from an adult, we may take steps to verify the circumstances and delete the information where appropriate.
Keeping information secure
We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to identifiable family and professional information is limited to people who reasonably need it to perform their role. We also expect service providers processing information on our behalf to apply appropriate security and confidentiality measures.
No website, email service or storage system can be guaranteed to be completely secure. Please do not send highly sensitive documents or full medical records through the website form or ordinary email unless Duvero has provided a suitable secure method.
International processing
Some of the technology and service providers used to operate Duvero may store or process personal information outside the United Kingdom.
Where the use of a service provider involves a restricted transfer of personal information outside the United Kingdom, we will take steps required by UK data-protection law. These may include relying on United Kingdom adequacy regulations or putting appropriate contractual safeguards in place.
You may contact info@duvero.co.uk for further information about the safeguards relevant to your information.
Cookies and similar technologies
The Duvero website uses essential cookies and similar technologies that are necessary for the website to operate, provide security and remember important visitor choices.
With your permission, we may also use optional analytics or functional cookies to understand how the website is used, measure performance and improve the visitor experience. Non-essential cookies will be used only where the required consent has been obtained.
When you first visit the website, the cookie banner allows you to accept optional cookies, reject non-essential cookies or manage your preferences. You can change your choices later by reopening the cookie settings available on the website.
Some cookies and similar technologies may be provided by Wix or other technology services used to operate the website. The categories and providers currently in use can be reviewed through the cookie-preferences tool.
Automated decision-making
Duvero does not currently make decisions based solely on automated processing that produce legal or similarly significant effects on individuals.
Technology may be used to organise information or assist administrative review, but decisions about whether to suggest or arrange an introduction are subject to human involvement.
Your data-protection rights
Depending on the circumstances and the lawful basis being relied upon, you may have the following rights in relation to your personal information.
Access
You may ask for confirmation that we process your personal information and request a copy of the information we hold about you.
Correction
You may ask us to correct information that is inaccurate or complete information that is incomplete.
Erasure
You may ask us to delete your personal information in certain circumstances.
Restriction
You may ask us to restrict how we use your personal information in certain circumstances.
Objection
You may object to processing based on legitimate interests in certain circumstances.
Data portability
Where applicable, you may ask to receive personal information you provided to us in a structured, commonly used and machine-readable format, or ask us to transfer it to another organisation.
Withdraw consent
Where we rely on consent or explicit consent, you may withdraw it at any time. Withdrawal does not affect processing that took place before consent was withdrawn, but it may prevent us from reviewing or progressing an enquiry.
These rights are not absolute and may not apply in every situation. If we cannot comply with a request, we will explain why, subject to any legal restrictions.
How to exercise your rights
To exercise any of your data-protection rights, contact info@duvero.co.uk.
Please explain what you are requesting and provide enough information for us to identify the relevant records. We may ask for reasonable evidence of identity where necessary to protect personal information from unauthorised disclosure.
We will respond without undue delay and normally within one calendar month. Where permitted by law, additional time may be required for a complex request, and we will explain this if it applies.
Data-protection complaints
If you are concerned about how Duvero has handled personal information, please contact info@duvero.co.uk and include:
Your name and contact details.
A clear description of your concern.
Relevant dates, communications or supporting information.
The outcome you are seeking.
We will acknowledge a data-protection complaint within 30 days, investigate it appropriately, keep you informed where necessary and communicate the outcome of our investigation.
You also have the right to complain to the Information Commissioner’s Office. We would appreciate the opportunity to address your concern first, but you may contact the Information Commissioner’s Office at any time.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Further information and the online complaints process are available through the Information Commissioner’s Office website.
Changes to this Privacy Notice
We may update this Privacy Notice to reflect changes to Duvero, our use of personal information, our service providers or applicable law.
When we make a material change, we will update the “Last updated” date displayed at the top of this page and take additional steps to notify affected individuals where appropriate.
Contact us
Adore Care Services Limited, trading as Duvero
Company number: 09989240
Registered in England and Wales
Registered office: 40 Kipling Avenue, Tilbury, England, RM18 8HF
Privacy email: info@duvero.co.uk